No Returns Policy

Effective Date: 13 May 2021
Last Updated: 30 November 2025

This No Returns Policy applies to all purchases made from Vanarai Farm & Nursery.
Please read carefully before placing an order.

1. Important: No Returns on Live Plants

ALL LIVE PLANTS, SAPLINGS, AND SEEDS ARE NON-RETURNABLE AND NON-REFUNDABLE.

Why Plants Cannot Be Returned

Plants are perishable goods, similar to fresh food
They deteriorate quickly during return transit
Returned plants may carry pests or diseases
We cannot verify plant care or handling after delivery
Consumer Protection Act, 2019 allows exceptions for perishable items

2. No Refunds Will Be Provided For

❌ Change of mind or buyer’s remorse
❌ Plants dying after delivery (care becomes customer’s responsibility)
❌ Natural variation in size, shape, color, or growth
❌ Plants not growing/flowering/fruiting (depends on your care)
❌ Claims raised after 48 hours of delivery
❌ Transplant shock or temporary wilting (normal plant behavior)

3. Shipping Damage – Replacement/Refund Only If Reported in 48 Hours

If your plants arrive damaged due to shipping, you MUST report it within 48 hours.

Step 1: Document Immediately

Send clear photos showing:

Outer package (all sides)
Damaged plants (2–3 angles each)
Shipping label with your name + tracking number

Need help? Call us: +91 93245 14290

Step 2: Send Evidence

WhatsApp: +91 93245 14290 (fastest response)
Email: vanaraifarms@gmail.com

Step 3: We Review Your Claim

Review time: 2–3 business days
If approved: Replacement or Refund
Refund time: 7–10 business days
Refund method: Original payment mode only

⛔ Claims submitted after 48 hours will not be accepted.

4. Customer Responsibility After Delivery

Once plants are delivered, you are 100% responsible for their health and survival.

Plants require:

Proper watering (correct quantity & timing)
Right sunlight exposure
Appropriate soil and drainage
Suitable temperature
Pest protection
Correct transplanting methods

We Do NOT Guarantee

Plant survival after delivery
Growth, flowering, or fruiting
Adaptation to your local climate
Any specific results from planting

Success depends entirely on your care and environmental conditions.

5. Order Cancellation

Before Shipping

Contact us immediately: +91 93245 14290
Full refund available (minus payment gateway charges)

After Shipping

Order cannot be canceled
You must accept delivery
No Returns Policy will apply

6. Force Majeure

We are not responsible for delays or issues caused by:

Natural disasters (floods, storms, earthquakes)
Epidemics or health emergencies
Government restrictions, strikes, lockdowns
Courier failures beyond our control
Extreme weather affecting delivery

We will try our best, but refunds or guarantees cannot be provided in such situations.

7. Dispute Resolution

Step 1: Contact Us

Email: vanaraifarms@gmail.com
Phone: +91 93245 14290
Response time: Within 48 hours

Step 2: Escalate to Grievance Officer

Shri Sharad Marathe (Grievance Officer)
Vanarai Farm & Nursery
Dahigaon Post Dhasai, Murbad, Thane, Maharashtra – 421402
Email: vanaraifarms@gmail.com
Response time: Within 48 hours

Step 3: Consumer Forum

You may approach the Consumer Dispute Redressal Forum under the Consumer Protection Act, 2019.

8. Contact Information

Shri Sharad Marathe
Vanarai Farm & Nursery
Dahigaon Post Dhasai, Murbad, Thane, Maharashtra – 421402

📞 Phone: +91 93245 14290
📧 Email: vanaraifarms@gmail.com
💬 WhatsApp: https://wa.me/919324514290
🕒 Business Hours: Monday–Saturday, 9:00 AM – 6:00 PM

9. Acknowledgment

By placing an order, you confirm that:

☑️ You have read and understood this No Returns Policy
☑️ You accept that live plants cannot be returned
☑️ You accept full responsibility for plant care after delivery
☑️ You will report any shipping damage within 48 hours
☑️ You accept natural variations in plant appearance